SUPREME COURT STAFF WORKPLAN SEMINAR | LEGAL COLLOQUIUM | CASE MANAGEMENT OFFICER SCHEME | LEARNING AND MANAGEMENT DEPARTMENT & HEARING SUPPORT GROUP | ORGANISATIONAL ACCOLADES
LEARNING AND MANAGEMENT DEPARTMENT & HEARING SUPPORT GROUP
The Supreme Court expanded its learning and service capabilities with the creation of two new departments in 2010. These departments address the changing needs of the Supreme Court’s staff and users of its services more closely, creating relevant programmes aligned to organisational priorities.
The Learning and Management Department (LMD) supports the Supreme Court in the areas of e-learning, knowledge management (“KM”), and management and leadership development. The LMD manages the learning and development needs of staff using technology-based learning platforms and mechanisms to meet the demand for job-specific, time-sensitive skills required by the organisation.These novel ways of training allow competency gaps to be closed quickly as staff can learn anytime and anywhere. While training hours are maintained, staff can spend less time away from their job roles.
The LMD also oversees the Supreme Court’s KM initiatives, including the technology that facilitates the sharing, consolidation, storage and categorisation of knowledge as well as cultural aspects of KM that encourage staff to share their skills and tacit knowledge continuously.
The other new department, the Hearing Support Group, was formed to augment service standards and enhance the satisfaction of court users. The group identifies trends in user preferences and devises appropriate measures to meet user needs, including streamlining operational processes and implementing strategies to improve the overall service experience.